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Amazon Worldwide Operations & Customer Services

Culture

Work hard. Have fun. Make history.

Amazon isn't just a technology company. We're always ready to think around corners and never afraid of hard work. Making three impossible things happen here just means it may be time for lunch.


Amazon Leadership Principles
are living, breathing ideas that define our angle of approach, every day. They’re discussed in meetings and offices, debated in elevators and hallways. And they’re a huge part of what it means to be at Amazon.
They capture the imagination and inspire us to always try a little harder.
Click below to learn more about our Leadership Principles. They're all important, and everyone has a favorite one. What's yours?

Leadership Principles

Customer Obsession

Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.

Ownership

Leaders are owners. They think long term and don't sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say, "That's not my job."

Invent and Simplify
Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by "not invented here." As we do new things, we accept that we may be misunderstood for long periods of time.

Are Right, A Lot
Leaders are right a lot. They have strong business judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.

Learn and Be Curious
Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.

Hire and Develop the Best
Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.

Insist on the Highest Standards
Leaders have relentlessly high standards—many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.

Think Big
Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.

Bias for Action
Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.

Frugality
Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense.

Earn Trust
Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team's body odor smells of perfume. They benchmark themselves and their teams against the best.

Dive Deep
Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.

Have Backbone; Disagree and Commit
Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.

Deliver Results
Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.

Military Opportunity

Amazon is continuously welcoming transitioning military members, veterans, reservists, national guard members, and their family members as we grow, offering the flexibility of full and part-time positions, comprehensive benefits, and more. 

In 2016, Amazon pledged to hire 25,000 additional veterans and military spouses over the next five years. It's a commitment we're honored to make, and a promise we intend to keep, as we hire across the company.

Find out more about the hourly opportunities available at Amazon.

Military opportunities at Amazon >

Amazon History

Amazon's 20-year history begins with the customer, and just keeps on going. Since launching in Jeff Bezos’ garage in 1994, it’s our people who drive the mind-boggling action that leads to the delivery of millions of happily-ever-afters each day. How will you impact the story?

See Amazon's history from the beginning >

Meet Amazonians

Amazon is made up of a dedicated and diverse group of individuals coming together to serve the customer. Learn more about Amazon employees and hear their stories.

Meet the ones who make history every day >

Technology

Amazon is always looking for more ways to deliver delight to our customers, which requires thinking big, thinking beyond, and solving problems that have never even been seen before.

For you, this means you'll see a constant evolution of the technology in our buildings. From robots to solar panels to...who knows?

Learn more about the technology you'll be using >