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Amazon Worldwide Operations & Customer Services

Innovation

Always Evolving

We’re always looking for more ways to do more for our customers, which requires thinking big, thinking beyond, and solving problems that have never even been seen before.

In the coming years, you can bet we’ll be creating new technologies, expanding into more geographies, and continuing to improve the lives of millions around the world!

Our Latest Launches:

Prime Now

Offering app-powered one-hour delivery on tens of thousands of daily essentials, Prime Now is enabled by Amazon’s growing network of fulfillment centers—and the high-end technology they utilize—which drastically improves efficiency.

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Amazon Transportation Technology

Dash Button

Hate running out of household items? Dash Button saves you from that emergency trip to the store. Prime members simply adhere Dash Buttons to the products they need, and when they are running low, they press the button and voila! Amazon quickly delivers the item right to your door!

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Fulfillment Center Technology

Amazon’s eighth-generation fulfillment centers utilize one of Earth’s largest robotic arms, more than 15,000 Kiva robots, vision systems that enable the unloading of an entire trailer of inventory in less than 30 minutes, and almost 20 years’ worth of software and mechanical innovations to fulfill customer orders.

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Operations Technology